Shipping policy
MyMoodRx™ Shipping Policy
Effective Date: 9/01/2025
At MyMoodRx™, every product is handcrafted with intention, care, and purpose. We appreciate your patience as we pour energy into every candle, mist, balm, and ritual tool we send your way.
🔥 Processing Time
All of our products are made-to-order and require up to 48 hours to fully set and cure before they are ready to ship.
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Processing Time: 2–3 business days
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Orders placed on weekends or holidays will begin processing on the next business day.
📦 Shipping Methods & Delivery Times
We ship via trusted carriers such as USPS, UPS, or FedEx depending on your location and selected shipping method.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $5.95 flat rate or free on orders over $75 |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
| Local Pickup | Not available at this time | – |
Please note: Delivery times begin after processing (i.e., after the 48-hour setting period).
🕯️ Handcrafted Product Timeline
Because our candles and mood care products are made in small batches, we do not mass produce or stockpile. Each item is poured fresh, allowed to set, inspected, packaged, and then shipped with intention. This ensures:
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Maximum scent performance and shelf life
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Freshness and safety during transit
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A true mood-shifting experience when it arrives
🌍 Domestic U.S. Shipping Only
We currently ship to addresses within the United States. We are working on expanding internationally in the near future.
🚫 Incorrect Address / Undeliverable Packages
Please ensure your shipping address is accurate before checking out. MyMoodRx™ is not responsible for delays or lost shipments due to incorrect addresses. If a package is returned to us, we’ll contact you to arrange reshipment (additional shipping fees may apply).
💌 Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
💔 Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us at support@mymoodrx.com within 7 days of delivery. We’ll make it right.
🪞 Shipping & Wellness
We believe that every flame sparks a shift™—and that includes how your package arrives. Our packaging is eco-conscious, safe, and gift-worthy, whether you’re buying for yourself or a loved one.
📫 Contact Us
For questions or concerns about your shipment, email support@mymoodrx.com. We’re here to help Monday–Friday, 9 AM–5 PM EST.